This Modern Retail article examines whether AI-powered checkout can move beyond experimentation and become a lasting part of retail operations. It highlights the balance between innovation, trust, and customer experience. Connect with Szymanski Consulting Inc to discuss how AI can support the future of work in customer-facing environments.
According to a Deloitte survey, 65% of CIOs now report directly to CEOs, a significant increase from 41% a decade ago. This shift indicates a transformation in how technology leadership is perceived within organizations.
CIOs as Strategic Leaders
The research shows that 66% of CIOs who report directly to the CEO believe this positioning enables them to contribute to driving business strategy and results, reflecting their evolving role from technical managers to strategic leaders.
Perception of Tech Departments
The survey reveals a split perception of tech departments, with 52% of respondents viewing them as revenue generators, while 48% see them primarily as service centers. This division highlights the ongoing debate about the role of technology in driving business growth.
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