Suncorp transforms work, employee, and customer experiences with Copilot+ PCs
What changes when every employee device works the same way? Suncorp adopted Windows 11 and Copilot+ PCs, managed with Microsoft Intune, to give thousands of employees across Australia and New Zealand a secure, consistent experience. Watch the video to learn from Suncorp's experience.
What business challenge was Suncorp trying to solve?
Suncorp wanted to streamline how employees work and improve both employee and customer experiences across its operations in Australia and New Zealand. The company needed a way to:
- Give thousands of employees a secure, consistent device experience regardless of location.
- Use modern tools and AI to speed up everyday workflows.
- Strengthen security while keeping management overhead low.
- Free up IT teams from repetitive device management tasks so they could focus more on innovation.
By moving to Windows 11 and Copilot PCs, managed centrally with Microsoft Intune, Suncorp set out to reimagine how work gets done and how technology supports its people and customers.
How is Suncorp using Copilot PCs and Windows 11 in practice?
Suncorp uses Windows 11 and Copilot PCs as the standard work environment for thousands of employees across Australia and New Zealand. In practice, this means:
- Employees work on a consistent, modern Windows 11 experience, no matter where they are.
- Built-in AI capabilities on Copilot PCs help accelerate common workflows, from information lookup to content creation and analysis.
- Devices are centrally managed with Microsoft Intune, so IT can deploy settings, apps, and security policies at scale.
This combination helps Suncorp reshape daily work—employees spend less time on manual tasks, while IT teams can shift more attention to higher-value, innovation-focused projects.
What benefits has Suncorp seen from managing devices with Microsoft Intune?
By managing its Windows 11 and Copilot PCs with Microsoft Intune, Suncorp gains several practical benefits:
- A secure, consistent experience for thousands of employees across Australia and New Zealand, with policies and updates applied centrally.
- Stronger security through unified management, which helps protect devices, data, and access.
- Less manual device administration, allowing IT teams to focus more on innovation and less on routine support.
- A platform that supports Suncorp’s broader goal to rethink how AI and modern tools can improve both employee productivity and customer experiences.
Overall, Intune acts as the backbone that keeps Suncorp’s Copilot PCs and Windows 11 environment manageable, secure, and ready for ongoing AI-driven improvements.
Suncorp transforms work, employee, and customer experiences with Copilot+ PCs
published by Szymanski Consulting Inc
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